I've received a "Can't Trigger Alarm" error, what do I do?

You have a Bluetooth connection and attempted to "sound alarm" but received a "Can't trigger alerm" error instead.

How to fix this issue

1. Force quit/close your Galeo Application (Force quite and ensure it is not active in the background). 
   
   • How to force quit an app on iPhone
   • How to force quit "close app" on Android
2. Deactivate BlueTooth on your iPhone or Android-enabled device. 
3. If your Galeo device is plugged in, unplug it
4. Plug the Galeo device back into a power source (using the provided 2-meter USB-C charging cable)
5. Open/activate the Galeo Application
6. Reactivate BlueTooth on your iPhone or Android-enabled device
7. Wait a few seconds or select "Sound alarm"
8. The Galeo Application will display a prompt requesting you to "pair" your mobile device with the Galeo Device.

Didn't solve the issue? Please contact support and we will get back to you with a live agent as soon as possible. 

Resolving this issue on Android

Solving this issue on iPhone