How to "re-bond" Galeo with your phone in the event of a BlueTooth bonding failure.

Galeo Support

You've encountered a "bonding failure".

How to fix this issue

Force quit/close your Galeo Application (Force quite and ensure it is not active in the background).
- How to force quit an app on iPhone
- How to force quit "close app" on Android
Deactivate BlueTooth on your iPhone or Android-enabled device.
If your Galeo device is plugged in, unplug it
Plug the Galeo device back into a power source (using the provided 2-meter USB-C charging cable)
Open/activate the Galeo Application
Reactivate BlueTooth on your iPhone or Android-enabled device
Wait a few seconds or select "Sound alarm"
The Galeo Application will display a prompt requesting you to "pair" your mobile device with the Galeo Device.

Didn't solve the issue? Please contact support and we will get back to you with a live agent as soon as possible.

Repairing a partial Bluetooth connection on Android