My Galeo is not reporting its position when I select "Update location".

There are a few reasons you may be unable to get a location update from Galeo:

1. Galeo may be located inside a structure that limits GPS and/or cell reception. This can include a garage with steel siding, a parking garage with thick concrete walls, or other similar steel/concrete structure. 
2. Your bike has tipped over. Galeo operates best when it is pointed towards the sky. If your bike has tipped over and is facing the ground or a wall, this can cause GPS issues.
3. Galeo has been physically damaged and is no longer operable.
4. Galeo's battery is dead and it needs to be charged.
5. Galeo has an unknown error. In this case, please contact support using the chat function on this site.